The challenge
Managing a constant flow of customer inquiries 24/7, with recurring questions about inventory, delivery times, and order tracking. Teams were overwhelmed by support, unable to focus on high-value tasks.
Our solution
Deployment of our complete AI Agent + Livechat solution. The agent queries databases in real-time (inventory, order status), qualifies intents with an intelligent tagging system, and alerts the sales team at the strategic moment for instant takeover.