AI Chatbot & LiveChat for PrestaShop

Yes! The Free plan includes 100 conversations/month, 1 primary language, 10 knowledge base entries, 10 indexable pages and products, and a fully customizable widget. No credit card required.

A conversation = one complete exchange between a visitor and the chatbot, regardless of the number of messages. New conversations start with new visitors or after a period of inactivity.

Yes. The module is compatible with PrestaShop 1.7.6 and above (including PrestaShop 9), and supports PHP 7.2 through 8.4. It works with the default theme and most third-party themes, and doesn't interfere with your shop design.

No. Scripts are loaded asynchronously, the widget only loads after the page renders, and requests are lightweight. Zero impact on Core Web Vitals or shop performance.

Yes. The module automatically indexes your active products (with prices, stock status, categories, attributes, manufacturer, reference) and your CMS pages. You can reorder pages to prioritize which ones the AI reads first, exclude specific URLs, and switch between automatic and manual indexing modes.

Yes, and this is specific to the PrestaShop module. The AI automatically quotes prices tax-included (TTC) or tax-excluded (HT) based on your shop's price display setting for unidentified visitors. A B2C shop displays TTC, a B2B shop displays HT, and the AI responds accordingly without any manual configuration.

From your PrestaShop Back Office, you see all active conversations in real time. Click "Take over" on any conversation to pause the AI and chat directly with your visitor. Click "Release" when done, and the AI picks up where you left off. Seat limits and team features are available on paid plans.

Yes. Indexed content is stored exclusively in your PrestaShop database, never on our servers. Conversations are stored locally and synchronized with our backend for AI processing via a third-party AI service. The module integrates with PrestaShop GDPR hooks (registerGDPRConsent, actionExportGDPRData, actionDeleteGDPRCustomer) for data export and customer erasure requests. All communications use HTTPS encryption, and you can configure data retention periods.

Yes. In the module Settings > Advanced tab, you can exclude any page by URL path (e.g., /checkout, /my-account, /order) and exclude specific IP addresses from stats and conversations. Admin Only mode lets you test the chatbot privately before making it visible to visitors.

The PrestaShop module is a SaaS solution with monthly subscription: quick to install, managed infrastructure, regular updates. Custom-built solutions are tailor-made for your specific needs with a one-time development fee and no recurring costs. Contact us to discuss which is best for you.

In app.agentorie.com > Billing, manage your subscription through the Stripe portal. Cancellation takes effect at the end of the paid period. No questions asked.

Yes! All plans include email support. Paid plans get priority support with faster response times. We also have comprehensive documentation at app.agentorie.com.